Strong customer service is central to the Fisherprint TLC ethos and our commitment to deliver exceptional print and signage solutions to customers since our presses began work in 1947.
Our happy smiling team go the extra mile for our customers – a response is expected from our customer service team within 2 hours of enquiry and staff really take the time to get to know their customers; visiting them periodically throughout the year. Each customer receives a dedicated Account Manager which helps to establish lasting relationships and creates consistency and longevity.
Our customer service success is rooted in on-the-job training, led by the Senior Account Manager who has years of experience working in customer service. Our team are taught to always put the customer first and to see the problem through the customer’s eyes.
In a saturated industry such as print it is vital to stand out and we feel that our dedication to delivering the highest possible level of customer service sets us apart. But – don’t just take our word for it!
“Having previously worked with Fisherprint for over 10 years, I knew I could rely on them to deliver the quality finish and service that we demand at Cambridge Weight Plan, every time.”
Sharon Edwards, Design Studio Manager – Cambridge Weight Plan
“A reliable print partner with a dedicated and professional team who provide excellent client account management.”
Suzie Lee, Property Manager – Hammerson PLC
“We really do appreciate it, and truly value your never ending professionalism, wealth of expertise, constant support, enthusiasm and general sense of fun.”
Victoria Swift, VS Creative
So committed are we to the ongoing improvement of our customer service, we have just installed a fully integrated CRM package enabling us to link all of our correspondence for each customer with a detailed diary element ensuring follow up calls are made and recorded. This means increased levels of efficiency as well as a friendly ear always ready and waiting to help our customers with any issues large or small.
In fact, one member of our customer service department once drove to Wales after work (a round trip of 260 miles!) to deliver some brochures that TNT had misplaced. They were needed the following day for a trade show. Result? One happy customer. We think that counts as ‘going the extra mile’!